Frequently Asked Questions
Everything you need to know about your Satorisan experience, from artisanal craftsmanship to global shipping.
What makes Satorisan footwear unique?
Our footwear is crafted using premium natural materials and artisanal techniques. We focus on a 'used and wrinkled' look that gives each pair a unique soul, combined with modern ergonomic design for maximum comfort.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within Europe and 5-10 business days for international destinations. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original, unworn condition with all packaging intact. Please visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and localized financing options like Klarna in selected regions.
How do I choose the right size?
Our shoes generally fit true to size. We recommend checking our detailed Size Guide located on each product page, which includes measurements in centimeters and inches to help you find the perfect fit.
Are Satorisan products sustainable?
Sustainability is at our core. We use Gold-Rated leather from the Leather Working Group (LWG), recycled fabrics, and conscious manufacturing processes to minimize our environmental footprint while ensuring product longevity.